PDFPivot
Support
Help for PDFPivot on Android, on iPhone and iPad, and on Mac.
Contact
Use the contact form for help with PDFPivot. You can also email [email protected].
Include your app version, your device model, and your operating system version (Android, iOS or macOS), plus a short description of the issue. Do not send passwords, private documents, or payment card details.
Common Questions
Why is my PDF rendering slowly?
Large or complex vector-heavy PDFs may take longer to render. PDFPivot processes everything locally on your device's processor to ensure your privacy.
Where are my annotations saved?
All annotations, highlights, and bookmarks are saved locally on your device. We do not sync your files to any cloud server.
Where are exported documents saved?
On Android, PDFPivot normally saves exported files in Downloads/PDFPivot. On iPhone and iPad, exports are written to the PDFPivot folder under “On My iPhone” or “On My iPad” in the Files app, and you can move or share them from there. On Mac, you choose the destination in the save dialog. Source files remain in their original location unless you explicitly save or export a new copy.
Why does PDFPivot request access to files?
On Android, storage access lets PDFPivot find compatible documents across your device and organize them by format. You can revoke this access in Android Settings, but device-wide scanning and some direct file workflows will stop working. On iPhone and iPad, PDFPivot opens the documents you pick through the Files app and asks for camera or photo-library access only when you use scanning or image import; you can change these in iOS Settings under PDFPivot. On Mac, macOS grants access to the folders you open, and you can review it in System Settings under Privacy & Security.
How do I restore a purchase?
On Android, open the Unlock full version dialog from the File menu or an upgrade prompt, then choose Restore, signed in with the same Google account that made the original purchase. Restore covers the one-time PDFPivot Pro unlock and any earlier Remove ads & watermark subscription. On iPhone and iPad, choose Restore Purchases on the upgrade screen or in Settings, signed in with the same Apple Account that made the original purchase. On Mac, re-enter your licence key on the activation screen; you can find it in your purchase email.
Is paid access a one-time purchase?
It depends on the platform. On Android, paid access is PDFPivot Pro — a single one-time purchase through Google Play that removes in-app ads and the watermark on exported files and stays with your Google account for good. An earlier Remove ads & watermark subscription bought on Android keeps working and can be restored. On iPhone and iPad you can choose a one-year auto-renewing App Store subscription — cancel at least 24 hours before the period ends, in your Apple Account settings — or a one-time lifetime unlock that never renews. PDFPivot for Mac is different again: it is a one-time licence bought directly from this site, not a subscription.
How are refunds handled?
Refunds follow the store you bought from. Android purchases are handled through Google Play — include the app version and your Google Play order ID. iPhone and iPad purchases are handled by Apple — request a refund at reportaproblem.apple.com and include the app version. Mac licences are sold through Paddle as merchant of record and carry a 14-day refund window — include your licence key or purchase email. Never send payment card details.